FRONT DESK CUSTOMER SUPPORT CENTER

With the development of our Concierge and Accelerate Consoles
it allows us to fully manage users and your property.

• Redirect user traffic
• Deny suspicious traffic
• Remotely reboot devices
• Remotely assist users
• Dynamically open ports

PERSONALIZED SUPPORT
We work for YOU. When customers contact us we answer the telephone as if we are in the same building.
“Property Name, how may I help you?” This allows you to have a consistent and professional brand image.

SLA ADHERENCE
Front Desk implements SLA policy via engineer escalation and trouble ticketing. Engineers are automatically notified at the second and third interval of a ticket. Furthermore, senior engineers are automatically notified when tickets are not answered and/or answered in specified time limits.

Service Provider Management
Front Desk will work in collaboration with all of the Entertainment Service Providers (ESP).  When outages occur engineers are automatically notified and begin resolution techniques. Once we have determined an outage has occurred WE will contact the service providers. Front Desk is proud to own any issue regarding your customers’ entertainment systems and follow it to resolution validating our commitment to service.