FRONT DESK CUSTOMER SUPPORT CENTER

With the use of Track-IT! consoles we may fully manage users and IT assets.

• Remotely assist users
• Remotely reboot devices
• 24x7 Technical Support

PERSONALIZED SUPPORT
We work for YOU. Completely customizable support plans and profiles allow us to manage Tier 1 - Tier 3 technical issues. This allows you to concentrate on your business and core competencies.

SLA ADHERENCE
Front Desk implements Service Level Agreement (SLA) policies via engineer escalation and trouble ticketing. Engineers are automatically notified at the second and third interval of a ticket. Furthermore, senior engineers are automatically notified when tickets are not answered and/or answered in specified time limits. Customize your own SLA for the most complete managed network service.

Service Provider Management
Front Desk will work in collaboration with all of your Network Service Providers.  When outages occur engineers are automatically notified and begin resolution techniques. Once we have determined an outage has occurred WE will contact the service providers. Front Desk is proud to own any issue regarding your systems and follow it to resolution validating our commitment to service.