EXPLORE Apartment SERVICES
Features & Benefits
High Speed Data
Digital Telephone
Digital Television
Customer Support
Features & Benefits
High Speed Data
Digital Telephone
Digital Television
Customer Support
The Concept is Simple
We provide cable, telephone and internet access to all users via our own fiber, Ethernet, coax infrastructure.
customer support
SERVICE PROVIDER MANAGEMENT
Front Desk will work in collaboration with all of the Entertainment ServiceProviders (ESP). When outages occur engineers are automatically notified and begin resolution techniques. Once we have determined an outage has occurred WE will contact the service providers.
PERSONALIZED SUPPORT
We work for YOU. When customers contact us we answer the telephone as if we are in the same building. “Property Name, how may I help you?” This allows you to have a consistent and professional brand image.
SLA ADHERENCE
Front Desk implements SLA policy via engineer escalation and trouble ticketing. Engineers are automatically notified at the second and third interval of a ticket. Furthermore, senior engineers are automatically notified when tickets are not answered and/or answered in specified time limits.
